So my video card bit the dust late last week. First time I’ve had a PC component completely fail on me, I’ve been pretty lucky. Happily, the video card manufacturer offers a full lifetime warranty on their parts, so what could have been a disaster is just annoying.
I’ve never had to RMA anything before, so I was a little worried that it’d be a huge pain, complete with lots of hoops to jump through. The card was made by a company called BFGTech and I’m definitely sticking with them in the future. I called their 800 number (at 8pm on a Thurdsay) and got through to a live person in about 5 minutes. The tech asked me to describe the problems (lots of pixel artifacting, blue screen, refusal to boot up with that card) and then asked me for my information, saying that they’d replace the card. I was floored, honestly. They emailed me instructions and on Friday morning I shipped the card to them.
It got there today (Tuesday) and they’ve already got the replacement in the mail. Total cost to me was whatever the shipping cost was via FedEx, which was around $20.
Anyway, long story short, I’ll never buy a video card from anyone else. <3 BFG Tech.
Also, next time I build a PC I’m getting a motherboard with built-in video so I don’t have to use this damn laptop while I wait for a replacement to arrive.
